Return & Refund Policy – SalishUp

At SalishUp, customer satisfaction is important to us. We aim to provide quality products and a smooth shopping experience across Pakistan. Please read our return and refund policy carefully before placing an order.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

• You received a damaged, defective, or incorrect product.

• The product is unused and in its original condition and packaging.

• You provide your order number and clear photos or videos showing the issue, where applicable.

Products that have been used, damaged by the customer, or returned without their original packaging may not qualify for a return, except where applicable consumer law provides otherwise.

2. How to Request a Return

To request a return, contact us at salishupofficial@gmail.com with:

• Your order number

• The reason for the return

• Photos or videos of the product, if damaged, defective, or incorrect

Please wait for our approval and return instructions before sending any product back. Returns sent without prior approval may not be accepted.

3. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If you receive a damaged, defective, or incorrect item, contact us as soon as possible. We will review the issue and, where appropriate, arrange a replacement, return, or refund.

4. Non-Returnable Items

For hygiene, safety, or product-specific reasons, certain items may not be eligible for return, including:

• Personal care and hygiene products that have been opened or used

• Products damaged through misuse or mishandling after delivery

• Items clearly marked as non-returnable before purchase, where permitted by applicable law

This policy does not limit any rights you may have under applicable consumer protection laws in Pakistan.

5. Return Shipping Charges

If the return is due to a damaged, defective, or incorrect product, SalishUp will explain the return or replacement process and applicable shipping arrangements.

For other approved returns, return shipping charges may be the customer's responsibility, where permitted by applicable law.

6. Exchanges

If you receive a damaged, defective, or incorrect item, contact us to discuss an exchange or replacement. Exchanges are subject to product availability.

7. Refunds

Once we receive and inspect an approved return, we will notify you whether your refund has been approved.

Approved refunds will be processed using an agreed payment method. For Cash on Delivery (COD) orders, we may request your bank account or another mutually agreed refund method.

Please allow 7–14 business days after refund approval for processing. The actual time may vary depending on the payment provider or bank.

Delivery charges may not be refundable unless the return is due to an error on our part or applicable law requires otherwise.

8. Order Cancellation

If you wish to cancel an order, contact us as soon as possible at salishupofficial@gmail.com. Cancellation may not be possible once the order has been dispatched.

9. Contact Us

For return, exchange, or refund questions, contact:

Store: SalishUp
Email: salishupofficial@gmail.com
Location: Pakistan

We appreciate your trust in SalishUp — Smart Choices. Better Living.